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The Massachusetts DTE's Default Service Order: The View of the Low-Income Consumer
Massachusetts Electric Restructuring Roundtable #75, Boston
May 2, 2003
Low-income bills doubled and home energy burdens tripled this winter, as benefits dropped. Low-income heating utility bill arrears consequently tripled. Both electricity and natural gas retail prices have become unaffordably volatile. Department orders recognize that exposing residential customers to spot prices is unacceptable and that risk management can stabilize retail prices, but it has yet to fully act on these findings.
Includes graphs and data.
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